Sony has now responded to the hardware failures that some people are experiencing with the PS4.
A Sony representative gave the following statement to IGN on the ongoing matter:
There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.
Sony also mentioned rumors of a 6 week wait for a replacement console is false. Sony will be exchanging PS4’s immediately and with “expedited shipping”.
If you are one of the unfortunate people with a broken console, please let Sony know ASAP so they can send you a new one. You should still be under warranty for up to one year minimum.
