Since the dashboard update, many consumers have been experiencing a major issue where they are unable to log into their Xbox Live Profiles. These users receive the error code 801540B7 and 80070571 and are then told they cannot log into their account. Microsoft has acknowledged the issue and is working diligently to resolve is as this error has caused gamers to become locked out of their accounts completely and are unable to even access save files.
Regarding the errors, Microsoft made the following statement:
“We have recently identified an Xbox Live profile data error that results in Error Code 801540B7 for a small number of Xbox Live members. The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance. We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible.”
My son and I actually just experienced this error when we tried to sign him in to Xbox live. He couldn’t even log into his profile at all, but we were able to get around the issue by removing the ethernet connection. Afterwords the Xbox still tried to sign him in but since there was no internet connection it allowed him access to his log.
